Guests and customers
Capture service feedback while the experience is fresh.
Hospitality
One reporting route for hospitality feedback and operational issues
Hospitality teams deal with customer experience, facilities, cleaning, equipment and operational concerns every day. Keep Improving gives customers and staff a simple way to report what they see and gives management one process for handling what comes next.
Bring venue feedback and operational issues together
A complaint may reach reception, a cleaning concern may be raised verbally and a maintenance issue may arrive by message. Keep Improving brings these reports into one management process, alongside compliments and staff ideas.
How this works in practice
Cleaning and facilities
Report standards issues and damaged fixtures from the relevant area.
Staff suggestions
Give teams a route for practical operational improvements.
Several venues
Retain venue context while management reviews cases across permitted sites.
A clear route from report to response
- 1
Report
Scan a QR code or open a public link and describe what you’ve noticed.
- 2
Review
An authorised user reviews the category, priority and access needs.
- 3
Assign
Give the right person ownership and set a deadline.
- 4
Action
Record the corrective or improvement work and track progress.
- 5
Verify
Check that the required action has actually been completed.
- 6
Close
Close the case with a clear record of the outcome.
- 7
Learn
Review recurring issues, positive reports and opportunities to improve.
Keep ownership and follow-up visible
Authorised users can set priorities, assign cases, record actions and notes, set deadlines, verify completion and retain a history of material changes. Public reporters don’t need a dashboard account.
Explore Case ManagementKeep a balanced view
Compliments, suggestions, good catches and good practice matter alongside concerns and complaints. Review positive reporting and recurring issues to understand what should change and what should be repeated.
Where Keep Improving fits
Hospitality is one use of the wider platform. Keep Improving isn’t a food-safety records, HACCP, EPoS, booking or hotel property-management system.
Explore related pages
Questions about Hospitality
Do reporters need an account or app?
No. Public reporters scan a QR code or open a public link, complete the form and submit. Only authorised dashboard users log in.
Can a form change after a QR code is printed?
Yes. The permanent public route lets you change the linked form, wording or configuration without replacing the printed QR code.
Are public submissions limited?
No. Public submissions are unlimited and don’t consume credits. Free includes up to 5 locations. Paid plans include unlimited locations, while site, dashboard-user and active-QR limits depend on the selected plan.
Make reporting easier. Make action accountable.
Give people a simple way to report what they see, then give your team a clear process for following it through.