A traceable record
Keep the case reference, original report, timestamp, site, area, category and source together.
Case Management
Turn every report into a traceable case
Keep Improving gives authorised users a structured record of what was reported, who owns it, what needs to happen and how the case was resolved.
Built around practical reporting and follow-up
Ownership and deadlines
Set priority, status, assigned user and due date.
Actions and notes
Record required work, progress, verification and the closure outcome.
History and search
Review material changes and find cases using search and filters.
From observation to an accountable response
REPORTING → ACTION → IMPROVEMENT Illustrative example
01 / PUBLIC REPORT
Tell us what you’ve noticed
Category Facilities defect
What happened? The door closer isn’t working.
Submit report
No account or app required
02 / MANAGEMENT CASE
A clear next step
Action in progress- Case
- Door closer not working
- Owner
- Facilities manager
- Action
- Arrange repair and check operation
- Next step
- Verify completion
Report received → Reviewed → Assigned
A connected workflow
- 1
Report
Scan a QR code or open a public link and describe what you’ve noticed.
- 2
Review
An authorised user reviews the category, priority and access needs.
- 3
Assign
Give the right person ownership and set a deadline.
- 4
Action
Record the corrective or improvement work and track progress.
- 5
Verify
Check that the required action has actually been completed.
- 6
Close
Close the case with a clear record of the outcome.
- 7
Learn
Review recurring issues, positive reports and opportunities to improve.
Explore related pages
Make reporting easier. Make action accountable.
Give people a simple way to report what they see, then give your team a clear process for following it through.