Cleaning failure
Assign a recurring standards issue to the responsible manager with an action and deadline.
Corrective Actions
Turn reports into accountable corrective action
A report only creates value when somebody takes ownership and the required action is followed through. Keep Improving helps teams assign responsibility, set deadlines, track progress and verify completion.
Acknowledging an issue isn’t the same as resolving it
Give each important report a clear next step. An owner, priority, deadline and recorded action make follow-up easier to see and harder to lose in a busy inbox.
How this works in practice
Safety concern
Keep the concern open until the required control has been checked.
Customer complaint
Record a process change and verify that the agreed work has happened.
Improvement suggestion
Turn a useful idea into an improvement action with a traceable outcome.
A clear route from report to response
- 1
Report
Scan a QR code or open a public link and describe what you’ve noticed.
- 2
Review
An authorised user reviews the category, priority and access needs.
- 3
Assign
Give the right person ownership and set a deadline.
- 4
Action
Record the corrective or improvement work and track progress.
- 5
Verify
Check that the required action has actually been completed.
- 6
Close
Close the case with a clear record of the outcome.
- 7
Learn
Review recurring issues, positive reports and opportunities to improve.
Keep ownership and follow-up visible
Authorised users can set priorities, assign cases, record actions and notes, set deadlines, verify completion and retain a history of material changes. Public reporters don’t need a dashboard account.
Explore Case ManagementKeep a balanced view
Compliments, suggestions, good catches and good practice matter alongside concerns and complaints. Review positive reporting and recurring issues to understand what should change and what should be repeated.
Where Keep Improving fits
Keep Improving provides practical corrective and improvement action management. It isn’t a full enterprise CAPA or quality-management suite.
Explore related pages
Questions about Corrective Actions
Do reporters need an account or app?
No. Public reporters scan a QR code or open a public link, complete the form and submit. Only authorised dashboard users log in.
Can a form change after a QR code is printed?
Yes. The permanent public route lets you change the linked form, wording or configuration without replacing the printed QR code.
Are public submissions limited?
No. Public submissions are unlimited and don’t consume credits. Free includes up to 5 locations. Paid plans include unlimited locations, while site, dashboard-user and active-QR limits depend on the selected plan.
Make reporting easier. Make action accountable.
Give people a simple way to report what they see, then give your team a clear process for following it through.