Make reporting easy
Put QR codes where people need them.
CONTINUOUS IMPROVEMENT MADE SIMPLE
See it. Report it. Improve it.
QR reporting, case and action management, and continuous improvement software. Give employees, customers, contractors and visitors an easy way to tell you what they see. Assign responsibility, track actions, verify completion and learn from the results.
REPORTING → ACTION → IMPROVEMENT Illustrative example
01 / PUBLIC REPORT
Tell us what you’ve noticed
Category Facilities defect
What happened? The door closer isn’t working.
Submit report
No account or app required
02 / MANAGEMENT CASE
A clear next step
Action in progress- Case
- Door closer not working
- Owner
- Facilities manager
- Action
- Arrange repair and check operation
- Next step
- Verify completion
Report received → Reviewed → Assigned
No app for reportersNo login required to reportUnlimited public submissionsManaged from one dashboard
You can’t improve what you don’t know about
The people using your workplace, buildings and services every day often see problems and opportunities first. Keep Improving gives them one clear reporting route and gives your team a structured way to respond.
Create accountability
Give cases an owner, priority and due date.
Follow actions through
Verify completion before closing the case.
Learn from the data
Review recurring issues and positive reporting.
From report to improvement
- 1
Report
Scan a QR code or open a public link and describe what you’ve noticed.
- 2
Review
An authorised user reviews the category, priority and access needs.
- 3
Assign
Give the right person ownership and set a deadline.
- 4
Action
Record the corrective or improvement work and track progress.
- 5
Verify
Check that the required action has actually been completed.
- 6
Close
Close the case with a clear record of the outcome.
- 7
Learn
Review recurring issues, positive reports and opportunities to improve.
Put reporting where the issue happens
Create permanent QR codes for your sites, areas and reporting purposes. People scan, complete a mobile-friendly form and submit without an app or reporter account.
Change the linked form or saved instructions without replacing the printed QR code.
Explore QR Code ReportingKeep Improving
Example poster
See something we should know about?
Scan to report it
Example posterSCAN → COMPLETE → SUBMIT
A simple route from a phone
No app for reporters. No login required to report.
Download QR codes in PNG, SVG and printable PDF formats.
See what needs attention
Authorised users review cases, assign responsibility, set deadlines and track corrective or improvement actions. Notes and material changes create a traceable history.
See the Dashboard · Explore Case ManagementOpen and overdue
Keep outstanding work visible.
Awaiting verification
Know what still needs checking.
Categories and locations
Keep the context of each report.
Recent activity
Follow case changes and new submissions.
From everyday reports to business improvement
One report tells you something happened. Structured reporting over time can show recurring issues, overdue work, positive trends and locations that need attention.
Explore Continuous Improvement · Reporting & AnalyticsSee how Keep Improving can work for your organisation
USE CASE
Continuous Improvement
Several reports about the same equipment can show that a lasting corrective action is needed.
Explore Continuous Improvement →USE CASEQR Code Reporting
Change a linked form or instruction text without replacing the printed QR code.
Explore QR Code Reporting →USE CASECorrective Actions
Give each important report a clear next step. An owner, priority, deadline and recorded action make follow-up easier to see and harder to lose in a busy inbox.
Explore Corrective Actions →SECTORFacilities Management
Record damaged fixtures, doors and surfaces with the relevant site and area.
Explore Facilities Management →SECTORHealth & Safety Reporting
Capture unsafe conditions where they’re noticed.
Explore Health & Safety Reporting →USE CASEEmployee Reporting
Capture a practical idea from the people doing the work.
Explore Employee Reporting →USE CASECustomer Feedback
Place a QR code where customers experience your service. Complaints, compliments and suggestions can become managed cases with responsibility, actions and a clear record of the outcome.
Explore Customer Feedback →USE CASECompliance Reporting
Bring compliance concerns into one process for review, ownership, corrective action and verification. Restrict sensitive matters and retain a clear case history of material changes.
Explore Compliance Reporting →SECTORHospitality
Capture service feedback while the experience is fresh.
Explore Hospitality →USE CASEMulti-Site Reporting
Give each location relevant reporting routes.
Explore Multi-Site Reporting →Improvement also means recognising what works
Compliments
Recognise positive experiences and good service.
Good practice
Capture examples worth repeating.
Suggestions
Give practical ideas a route to action.
Good catches
Recognise problems spotted before they became more serious.
One reporting process across multiple sites
Give sites and areas their own QR routes while bringing cases into a consistent management system. Search and filter by location, category, priority, status and assigned user.
Explore Multi-Site ReportingKnow what happened after something was reported
Case references, assigned users, deadlines, actions, verification and audit history help your team follow the response from initial review to closure.
See Corrective Action ManagementControl access when a report is sensitive
Restrict a form, category or individual case to appropriately authorised users. Assignment alone doesn’t grant access, and ordinary Supervisors and Viewers don’t automatically see restricted cases.
Learn About Restricted ReportingLet people show you what they mean
Reporters can add JPG/JPEG, PNG, WebP or PDF evidence, up to 5 files per submission and 10 MB per file.
Evidence is temporary.
Security & Access ControlsAll originals, thumbnails and previews are permanently deleted exactly 7 days after the original submission date. The period doesn’t reset. The non-file case record remains under the applicable retention rules.
From signup to your first reporting QR code
1. Create your organisation
Add your organisation details.
2. Add sites and areas
Set up the relevant locations.
3. Configure your form
Choose reporter types and categories.
4. Create and place your QR code
Download it and put it where people can use it.
Simple plans for better reporting
Choose a plan based on sites, dashboard users and active QR codes. You aren’t charged for each public report.
Free
£0
- 1 site
- 1 dashboard user
- Up to 5 locations
- 1 active QR code
- Unlimited public submissions
Small Business
£4.99/month
- 1 site
- 5 dashboard users
- Unlimited locations
- 10 active QR codes
- Unlimited public submissions
Multi-Site Business
£14.99/month
- Up to 5 sites
- 20 dashboard users
- Unlimited locations
- 100 active QR codes
- Unlimited public submissions
Corporate
£39.99/month
- Up to 15 sites
- 50 dashboard users
- Unlimited locations
- Unlimited active QR codes
- Unlimited public submissions
Enterprise
Custom
- Agreed site limits
- Agreed user limits
- Unlimited locations
- Agreed QR limits
- Unlimited public submissions
Questions about Keep Improving
Do reporters need an account or app?
No. Public reporters scan a QR code or open a public link, complete the form and submit. Only authorised dashboard users log in.
Can people report anonymously?
Yes, where anonymous reporting is enabled for the form. Reporters should avoid putting identifying details in the description or attachments if they want their report content to stay anonymous.
Can a form change after a QR code is printed?
Yes. The permanent public route lets you change the linked form, wording or configuration without replacing the printed QR code.
Can reports include photographs or PDFs?
Yes. JPG/JPEG, PNG, WebP and PDF are supported, with up to 5 files per submission and a maximum of 10 MB per file.
How long are uploaded files kept?
All uploaded originals, thumbnails and previews are permanently deleted exactly 7 days after the original submission date. Viewing, downloading or keeping a case open doesn’t extend that period. The non-file case record remains under the applicable account-retention rules.
What happens after a report is submitted?
It becomes a traceable case for authorised users to review, prioritise, assign and act on. Actions can be verified before closure, and material changes are recorded in the case history.
Are public submissions limited?
No. Public submissions are unlimited and don’t consume credits. Free includes up to 5 locations. Paid plans include unlimited locations, while site, dashboard-user and active-QR limits depend on the selected plan.
Make reporting easier. Make action accountable.
Give people a simple way to report what they see, then give your team a clear process for following it through.